Frequently asked questions


Are all products vegan?

Yes, all maybeauty products are vegan. The formulations do not contain animal ingredients, animal by-products, or any other animal-derived ingredients, including beeswax and honey.

Are the products tested on animals?

No, our skincare is 100% cruelty free and none of our products are tested on animals.

In what order should the products be applied?

At first cleanse your skin, then gently apply the serum and as a last step use the cream.

Why do the products not contain parabens and chemical preservatives?

Because parabens are among the chemically produced preservatives that kill fungi andbacteria, protecting products from germination. The health-hazard potential of parabensand other chemical preservatives has not yet been conclusively assessed.

Do the products expire?

You can find the expiration date on the product.

Orders, Shipping & Return

How long are the delivery times?

We're trying to process your orders as fast as possible. Currently, the delivery times are 2-5 business days within Germany and 3-7 business days for all other countries.

Can an order be cancelled or changed?

As long as your order is still being processed, we can still make changes to the address or cancel your order. Please reach out to us via

There was a problem with my order.

We're happy to help. Please reach out to us via

Still need help?

We’ve got you covered. Send us an email over at and we’ll be happy to sort things out.