Frequently asked questions
Products
Are all products vegan?
Yes, all maybeauty products are vegan. The formulations do not contain animal ingredients, animal by-products, or any other animal-derived ingredients, including beeswax and honey.
Are the products tested on animals?
No, maybeauty's skincare is 100% cruelty free and none of the products are tested on animals.
Do the products contain parabens and chemical preservatives?
No, maybeauty products are 100% natural and made only from organic ingredients.
Do the products expire?
You can find the expiration date on the product.
Does your Vitamin C lose its effectiveness over time?
Many Vitamin C formulas can lose their effectiveness over time. We're proud that our Vitamin C product is designed to maintain its effectiveness thanks to our specific formulation and stable complex.
We use a combination of pure Vitamin C, enriched with our exclusive organic extracts of lemon and orange peels, incorporated into fresh organic aloe vera pure extract. This ensures that you'll enjoy the full benefits of our Vitamin C products for 12 months after opening.
Application
How often should I use the products?
For the best result, we recommend applying the serum & cream on a daily basis – every morning and every evening.
In what order should the products be applied?
At first cleanse your skin, then gently apply the serum and as a last step use the cream. If you apply it in the morning, add some SPF.
Can maybeauty products be used during pregnancy and breastfeeding?
Yes, the formulations are natural and very delicate. They are safe for all people and skin types and they do not have any contraindication, including women during pregnancies or breastfeeding.
Orders, Shipping & Return
How long are the delivery times?
We're trying to process your orders as fast as possible. Currently, the delivery times are 2-5 business days within Germany and 3-7 business days for all other countries.
Can an order be cancelled or changed?
As long as your order is still being processed, we can still make changes to the address or cancel your order. Please reach out to us via hello@maybeauty.com or send us a message on WhatsApp.
There was a problem with my order.
We're happy to help. Please reach out to us via hello@maybeauty.com or send us a message on WhatsApp.
Still need help?
We’ve got you covered. Send us an email at
hello@maybeauty.com or text us on WhatsApp and we’ll be happy to sort things out.